Open to opportunities

Lauren Huff

@laurenhuff

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Experienced Clinical Director with a focus on client services management.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to lead teams and improve client services in a supportive environment.

As a Clinical Director at HUFF Adapta Certified Therapeutic, I oversee a dedicated team of case managers and floor staff, ensuring compliance with state regulations and maintaining high standards of care. My role involves conducting audits of case files and monitoring employee performance, which has significantly improved service delivery and client satisfaction.

Previously, I served as a Client Services Manager, where I managed a team of staff and coordinated client intake processes. My experience includes working with individuals with intellectual disabilities, dementia, and various other needs, allowing me to develop tailored training materials and programs that enhance service quality. I am passionate about empowering clients and ensuring they receive the best possible support.

Experience

Work history, roles, and key accomplishments

Current

Clinical Director

Current

Adapta Certified Therapeutic

Aug 2022 - Present (2 years 10 months)

Oversaw 5 Case Managers and supervised 25 floor staff, ensuring state compliance for billing, policies, and procedures. Maintained and performed periodic audits of individual's case files, monitoring ongoing employee performance and evaluations.

Case Management Staff Supervision Compliance Auditing Performance Management Training Development

Client Services Manager

Intrepid

Aug 2019 - Aug 2022 (3 years)

Managed a team of 10-15 staff, coordinating and organizing them to provide services to clients. Handled client and referral source questions, comments, and complaints, while aiding the administrator with budgetary obligations and long-term goal management.

Team Management Team Coordination Payroll Risk Management Public Speaking

Independent Living Skills Specialist

Intrepid

Jul 2018 - Jul 2019 (1 year)

Managed a schedule of 15 clients weekly, assisting them with public assistance, nutritional management, and community orientation. Updated client paperwork bi-annually and yearly, working with diverse clients in various home settings.

Client Management Public Assistance Navigation Community Orientation Documentation Mental Health Support

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Masters Degree in Healthcare Administration, Healthcare Administration

Currently pursuing a Masters Degree in Healthcare Administration.

Minnesota State University, Mankato

B.S. Recreation Parks and Leisure Services, Recreation Parks and Leisure Services; Therapeutic Recreation

Grade: 4.0

Activities and societies: Recreation Internship at an Intensive Residential Treatment Center

Graduated with a Bachelor of Science degree in Recreation, Parks, and Leisure Services, with a concentration in Therapeutic Recreation. Completed a Recreation Internship at an Intensive Residential Treatment Center.