Briana Alkhatib
@brianaalkhatib
Experienced healthcare leader transitioning into tech and customer success.
ZimbabweWhat I'm looking for
As an experienced healthcare leader and licensed speech-language pathologist, I have successfully transitioned into the tech and startup space. In my role as Director of Rehabilitation, I built and scaled patient-centered teams from the ground up, driving operational excellence and improving client satisfaction. My strong background in managing multidisciplinary teams, conducting training, and optimizing service delivery has equipped me with the skills necessary to thrive in a customer success role.
Throughout my career, I have led and managed teams of over 25 therapists, collaborating with various departments to ensure high-quality care. I have served as the primary point of contact for patient families, navigating sensitive conversations and aligning care goals. My experience in conducting utilization reviews and auditing service documentation has honed my attention to detail and compliance. I am excited to leverage my relationship-building and problem-solving skills to help users thrive in a tech environment.
Experience
Work history, roles, and key accomplishments
Director of Rehabilitation
Lee Summit Place – Rehab to Home
Jan 2022 - Present (3 years 5 months)
Led and managed a multidisciplinary team of 25+ therapists, collaborating with nursing, social work, and administrative departments to ensure high-quality care and seamless service delivery. Served as the primary point of contact for patient families, navigating sensitive conversations, aligning care goals, and ensuring follow-through—similar to customer success onboarding and lifecycle management
Speech-Language Pathologist
Select Rehabilitation – Kingswood Senior Living Community
Jan 2021 - Dec 2022 (1 year 11 months)
Provided high-touch, personalized care to patients while collaborating with occupational and physical therapy teams—mirroring the collaborative support model in customer success. Regularly communicated treatment progress and care plans to families and physicians, building trust and alignment.
Speech-Language Pathologist
Life Care Center of Grandview
Jan 2020 - Dec 2021 (1 year 11 months)
Delivered client-centered speech and cognitive communication therapy. Led patient-family consultations focused on treatment goals, similar to success planning sessions.
Education
Degrees, certifications, and relevant coursework
MUMissouri State University
Bachelor of Science, Communication Sciences and Disorders
Earned a Bachelor of Science degree, building a strong foundation in communication sciences and disorders. Developed foundational knowledge in human communication processes and their disorders.
MUMissouri State University
Master of Science, Speech-Language Pathology
Completed a Master of Science degree, focusing on advanced topics in speech-language pathology. Gained expertise in diagnostic procedures, therapeutic interventions, and patient care.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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