@lauravelasquez
Technical Support Engineer at Distru who traced a silent LeafLink order import failure to unqueued background sync jobs.
ColombiaAt Distru, I support U.S. cannabis brands and distributors on a B2B SaaS ERP platform. I investigate complex data issues with SQL and PostgreSQL, and identified a silent LeafLink order import failure that I escalated to Engineering with supporting evidence.
I use Claude, Claude Code, and MCP in investigations and documentation, and set up a local development environment to contribute pull requests. I’m also developing WebFinanzas, a personal finance web app, with React, Vite, and Supabase.
Work history, roles, and key accomplishments
Provide technical support to U.S. cannabis brands and distributors, triaging complex data issues and auditing integrations. Maintain SQL query libraries and draft knowledge base articles to improve self-service.
Provided SaaS support for enterprise software users, ensuring SLA compliance and troubleshooting devices. Created knowledge articles and documented processes to improve efficiency.
Troubleshot hardware and OS issues across multiple device platforms. Managed tasks via helpdesk ticketing and maintained documentation for device troubleshooting.
Resolved voice and data issues across networks and escalated complex cases to Tier 3 support. Explained bills and rate plans to customers and supported activations.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Software Engineering
2022 -
Final-year Software Engineering student, expected to graduate in June 2027.
Diploma, Artificial Intelligence and Data Science
Completed a Diploma in Artificial Intelligence and Data Science in October 2026, in partnership with EAE Business School.
Associate's Degree, Software Programming and Design
2015 - 2017
Earned an Associate's Degree in Software Programming and Design from 2015 to 2017.
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