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Laura Paliotte

@laurapaliotte

Payroll Operations Manager at M&S Consulting managing multi-state payroll for 150+ employees and coordinating international payroll.

United States

Message

At M&S Consulting, LLC, I manage end-to-end multi-state payroll for 150+ employees and coordinate international payroll through an in-country specialist and provider. I also provide payroll and retirement plan services to external clients, including tax guidance, reconciliations, audit support, and compliance testing.

I administer accounts payable, benefits, HRIS, and 401(k) compliance testing, and maintain audit-ready records. I also create and administer contracts and statements of work, validating invoices and rates against approved terms.

At SurePayroll, Inc., I progressed through Customer Care Team Lead, Customer Care Supervisor, and Operations Supervisor roles. I developed operating and training documentation, managed teams, supported payroll and tax compliance, and contributed to audits, system testing, and service improvements.

Experience

Work history, roles, and key accomplishments

Current

Payroll Operations Manager

Current

M&S Consulting, LLC

Jan 2018 - Present (8 years 9 months)

Managed end-to-end multi-state payroll for 150+ employees, including tax compliance, benefits administration, and accounts payable. Coordinated international payroll and delivered white-label payroll services to external clients.

Payroll Multi State Payroll Tax Compliance Benefits Administration Accounts Payable HRIS 401K Contract Administration Vendor Management Invoice Reconciliation Currency Conversions SOP Development Performance Management

Operations Supervisor

SurePayroll, Inc.

Dec 2016 - Nov 2017 (11 months)

Led a tiered department of 75+ staff, overseeing workforce scheduling, audits, and system testing. Created standard operating procedures and training documentation, and received the Leadership Excellence Award.

Team Leadership Workforce Management Audit System Testing SOP Development Training Documentation Process Improvement

Customer Care Supervisor

SurePayroll, Inc.

Sep 2013 - Dec 2016 (3 years 3 months)

Managed a 40+ member omnichannel team, authoring KPIs, SLAs, and training standards. Served as a payroll subject matter expert for multi-state tax compliance and led recruitment and retention initiatives.

Customer Service Team Management KPI development SLA Management Payroll Tax Compliance Recruitment Coaching Quality Assurance

Customer Care Team Lead

SurePayroll, Inc.

Jul 2010 - Sep 2013 (3 years 2 months)

Supervised nine team members, implementing quality monitoring, performance reviews, and real-time scheduling. Resolved complex payroll and tax inquiries and mentored new hires.

Team Leadership Quality monitoring Performance Reviews Scheduling Payroll Tax Mentorship