Laura Foronda

Supervised daily operations of clerical support team in records, adjudication and mail operations. Planned, prioritized, and assigned tasks while monitoring individual progress and performance, as well as, supporting various work units to ensure office priorities are met.

Developed and managed office newsletters, curating relevant information, upcoming events, and policy updates for a staff of over 250 to ensure staff members remain informed and engaged. Provided comprehensive information and monthly training to office personnel, coordinated professional development initiatives and provided in-house professional headshots to enhance branding and growth.

Methodically conducted in-depth interviews with asylum applicants, employing a compassionate approach to extract crucial information pertinent to immigration benefit applications. Executed legal analysis and comprehensive research on country conditions to evaluate asylum claims, applying intricate immigration laws to diverse factual scenarios.

Supervised a team of 15 staff members, implemented and refined Standard Operating Procedures (SOPs), techniques, and policy guidance, resulting in heightened collaboration among team members and in overall productivity levels. Assisted in organizing and facilitating training sessions for the team, focusing on skill development, procedural updates, and best practices.

Verified the identity of asylum applicants weekly, conducted thorough security checks, and compiled background data related to national security, contributing to a 5% increase in the accuracy of applicant information. Reviewed case decision documentation ensuring completeness, accuracy, and compliance with all applicable laws, regulations, and procedures.

Provided comprehensive support throughout the asylum process, managing correspondence for an average of 60 cases per week, establishing and maintaining record files, providing customer support, and processing documents. Conducted reviews on files, reports, and information systems, resulting in an increase in efficiency and accuracy.

Leveraged exceptional communication and interpersonal skills to successfully liaise with a diverse membership base exceeding 100,000 individuals from various countries, adeptly managing confidential member requests with utmost discretion. Implemented efficient systems to identify and track membership data, resulting in a significant time-saving of approximately 100 staff hours per month, enhancing

Orchestrated canvassing projects to emphasize the organization's priorities, resulting in a notable increase of volunteers by 5% for the summer of 2016, thereby bolstering community engagement and support. Played a pivotal role in outreach efforts and partnership establishment within the Northern Virginia/D.C. area, contributing to an increase in community partnerships and outreach engagements.

Grade: 3.67/4.00

Completed a Master of Arts in Public Administration, focusing on public service and administrative principles. Achieved a GPA of 3.67/4.00, demonstrating strong academic performance in the field.

Obtained a Bachelor of Arts in Political Science with minors in Human Rights & Conflict Resolution and U.S. National Security Studies. Gained a comprehensive understanding of political systems, human rights issues, and national security policies.