Laura Durán

LD

Open to opportunities

Laura Durán

@lauradurn

Strategic Software Analyst and QA Coordinator optimizing SDLC, governance, and AI-driven test quality for enterprise teams.

What I'm looking for

I’m looking to lead end-to-end QA strategy and SDLC governance, translate business requirements into resilient test coverage, and use WatsonX/Generative AI to deliver zero-critical-defect releases in global enterprise environments.

I’m a Strategic Software Analyst and QA Coordinator with a B.S. in Telematics Engineering and over 4 years managing the Software Development Lifecycle (SDLC). I focus on defining QA strategies, optimizing business requirements, and protecting UI/UX integrity in global enterprise environments.

At IBM México, I lead end-to-end testing strategies for global HR tools with 100% alignment between technical delivery and complex business requirements. I directed UAT for global products, achieving a 95% stakeholder satisfaction rate through transparent communication and Agile management.

I also improve operational efficiency by streamlining the defect lifecycle in JIRA, reducing average resolution time by 15% through precise documentation and Change Request (CR) management. To strengthen quality at scale, I integrated WatsonX and Generative AI to automate test case generation, increasing project coverage by 30%.

Beyond execution, I drive stability through incident management and root cause analysis for complex operational issues within enterprise ERP platforms. I design and author training materials and operational manuals to increase global system adoption and ensure smooth technical onboarding.

Experience

Work history, roles, and key accomplishments

IM

Software Analyst & QA Coordinator

Nov 2021 - Mar 2026 (4 years 4 months)

Led end-to-end QA strategy for global HR tools, ensuring 100% alignment with complex business requirements. Directed UAT with 95% stakeholder satisfaction, reduced JIRA defect resolution time by 15%, and used WatsonX/Generative AI to increase automated test coverage by 30%.

QA Strategy Stakeholder Management UAT Testing JIRA Defect Management Selenium Azure

VC

UI/UX & Front-End Developer

Volcan Code

Feb 2021 - Oct 2021 (8 months)

Translated Figma UI/UX prototypes into functional implementation for the DGICE university portal and ensured usability validation. Assessed requirements to confirm technical specifications and user accessibility standards were met.

Figma Accessibility Standards Requirements Analysis User Centered Design Agile Delivery

Education

Degrees, certifications, and relevant coursework

UC

University of Colima

Bachelor of Science, Telematics Engineering

Earned a B.S. in Telematics Engineering at the University of Colima.

MI

Microsoft

Microsoft Certified: Azure Fundamentals, Cloud Computing (Microsoft Azure)

Completed the Microsoft Certified: Azure Fundamentals certification.

Tech stack

Software and tools used professionally

Postman

Gmail

Figma

Jira

Root Cause

SQL

IBM Cloud

Colima

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