Laura Durán

I’m a Strategic Software Analyst and QA Coordinator with a B.S. in Telematics Engineering and over 4 years managing the Software Development Lifecycle (SDLC). I focus on defining QA strategies, optimizing business requirements, and protecting UI/UX integrity in global enterprise environments.

At IBM México, I lead end-to-end testing strategies for global HR tools with 100% alignment between technical delivery and complex business requirements. I directed UAT for global products, achieving a 95% stakeholder satisfaction rate through transparent communication and Agile management.

I also improve operational efficiency by streamlining the defect lifecycle in JIRA, reducing average resolution time by 15% through precise documentation and Change Request (CR) management. To strengthen quality at scale, I integrated WatsonX and Generative AI to automate test case generation, increasing project coverage by 30%.

Beyond execution, I drive stability through incident management and root cause analysis for complex operational issues within enterprise ERP platforms. I design and author training materials and operational manuals to increase global system adoption and ensure smooth technical onboarding.