Kaley Franklin
@kaleyfranklin
Data governance leader driving customer master data quality and scalable governance across global systems.
United StatesWhat I'm looking for
I am a results-driven Data Governance and Customer Master Data Leader with over 10 years of progressive experience building enterprise data strategy, governance frameworks, and data quality programs.
I have led global teams to align Salesforce CRM and SAP master data, designed a Customer Master Data Governance Framework, and executed divestiture and integration projects to ensure seamless data transition across complex, multi-division environments.
My work delivered measurable outcomes—reducing customer data errors by over 75%, improving turnaround time by nearly 50%, launching a user-friendly SAP Fiori app, and implementing dashboards and KPIs to monitor accuracy, completeness, and duplication.
I build data stewardship programs, develop training and playbooks to standardize processes globally, and partner with IT and business owners to embed governance controls that enable trusted, customer-centric insights aligned to organizational goals.
Experience
Work history, roles, and key accomplishments
ECLed a global team of 6–9 Master Data Specialists to align Salesforce CRM and SAP customer data, implemented governance controls and KPIs that reduced data errors by over 75% and improved turnaround time by nearly 50%.
ECReviewed and reconciled contract documents against contract-management systems to ensure SOP compliance and data integrity, improving contract data quality and audit readiness.
ECManaged a $20–25M incentive portfolio and built SAP accrual plans, automated internal processes and provided quarterly reporting that improved transparency and saved ~$75,000/year.
MLClient Associate
Merrill Lynch
Jan 2011 - Jan 2013 (2 years)
Maintained client account master data, processed legal and payment transactions, supported financial advisors and ensured client record accuracy and audit compliance.
Education
Degrees, certifications, and relevant coursework
KUKing University
Master of Business Administration, Business Administration
Completed a Master of Business Administration with coursework supporting leadership and data governance capabilities.
EUEast Tennessee State University
Bachelor of Business Administration, Finance
Earned a Bachelor of Business Administration in Finance focusing on financial analysis and data accuracy in client and contract contexts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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