Open to opportunities

Brandy Fletcher

@brandyfletcher

Message

Motivated and Analytical

United States

Message

What I'm looking for

I seek a data-focused role improving master/data quality and ERP processes, collaborating cross-functionally in a structured, improvement-oriented environment.

I showcase my readiness for growth and development in any environment. I am highly disciplined , I am passionate and motivated by achieving goals, whether short-term, incentivized or long term. No matter the task, timeline, level of complexity or environment I add value by leveraging a wide range of skills, consistency to meet deadlines, discretion and remaining adaptable.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Wayfair

Sep 2023 - Aug 2024 (11 months)

Troubleshot and resolved post-order issues including returns, refunds, replacements and delivery inquiries while consistently exceeding customer satisfaction and efficiency targets.

Customer Support Order Management Conflict Resolution CRM Returns Processing

MDM Analyst

The Fountain Group

Jul 2022 - Jan 2023 (6 months)

Managed ERP/SAP master data for life sciences materials and customer records, resolved data issues, and implemented process improvements to maintain timeliness and accuracy of master data.

Master Data Management SAP ERP Data Quality Process Improvement Data Governance

OTR Truck Driver

Collateral Beauty Logistics, LLC

Mar 2020 - Jun 2021 (1 year 3 months)

Operated over-the-road trucking routes, maintained on-time deliveries and adhered to safety and regulatory requirements.

Long Haul Driving Route Planning Vehicle maintenance

Global Material Master Analyst

Edgewell Personal Care

Aug 2016 - Mar 2019 (2 years 7 months)

Ensured SAP material master data quality and compliance with global data governance, supported SAP S/4HANA MDM activities, and collaborated with cross-functional teams to maintain data integrity.

Data Governance Data Validation Cross Functional Collaboration

Global HRIS Analyst

Energizer Household

Apr 2015 - Jul 2016 (1 year 3 months)

Managed sensitive HR and compensation data, performed data validation and analysis, and coordinated with stakeholders to resolve errors and ensure HRIS data integrity during testing and go-live.

HRIS Data Validation Compensation Analysis Data Privacy Reporting

Billing Operations Analyst

AIM Laboratories

Jan 2014 - Mar 2015 (1 year 2 months)

Processed billing and reimbursements, resolved disputed claims, supported data conversion and validation, and prepared billing reports while maintaining patient confidentiality.

Medical Billing Data Integration Reporting Accounts Receivable