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latehlarry collins

@latehlarrycollins

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I improve customer support and business operations by translating user needs into reliable digital solutions.

Cameroon

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What I'm looking for

I'm looking for a full-time remote role where I can support customers and stakeholders, resolve product and process issues, translate needs into practical solutions, and improve user experience in English and French.

I've supported government stakeholders at Millennium Challenge Account Cameroon, turning website feedback and requirements into actionable solutions while coordinating IT, communications, and operations teams.

At Fortune Techies, I coordinate web-application delivery across requirements, testing, technical issues, priorities, and stakeholder communication. I created testing processes that removed 40% of redundancy and reusable components that reduced development effort by 50% across three projects.

As a software developer, I've resolved more than 10 production issues within 24 hours, reduced customer turnaround time by 20%, and improved testing efficiency by 65% through a database-testing application. I've also improved payment and invoice workflows for MTN Mobile Money and Orange Money customers.

I bring six-plus years of experience explaining complex technical information clearly, documenting requests and solutions, training users and learners, and supporting teams in English and French.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Fortune Techies

Jun 2024 - Present (2 years 3 months)

Support delivery of web applications by coordinating requirements, testing, technical issues, and stakeholder communication. Created test plans and reusable components that improved delivery predictability and reduced development effort.

Web Applications Requirements Coordination Testing Test Planning Reusable Components Stakeholder Communication Database Testing

Business Consultant & Analyst

Millennium Challenge Account (MCA) – Cameroon

Aug 2024 - Feb 2026 (1 year 6 months)

Worked with government stakeholders to clarify requirements and turn feedback into actionable solutions for the MCA-Cameroon website. Facilitated workshops and coordinated information between IT, communications, and operations teams.

Stakeholder Management Requirements Analysis Workshop Facilitation Documentation Risk Management Content Management Communication Skills

Web Development Trainer

Mountain Tech Academy

Nov 2022 - Sep 2024 (1 year 10 months)

Provided hands-on guidance to learners with different technical backgrounds, adapting explanations to individual levels. Explained complex technical concepts in clear language and supported learners through practical projects.

Training Communication Skills Curriculum Development Troubleshooting Web Development

Software Developer

GEO EXPERTS ET ASSOSIES

Oct 2022 - Feb 2024 (1 year 4 months)

Troubleshot and resolved technical issues through root-cause analysis, with production fixes delivered within 24 hours. Optimized customer resources and reduced turnaround time by 20% through system and process improvements.

Troubleshooting Root Cause Analysis Configuration Management Reporting Systems Process Improvement

Software Developer

IBMGIM

Jan 2023 - Mar 2023 (2 months)

Worked on MTN Mobile Money and Orange Money payment-gateway functionality to improve customer processing and cash flow. Collaborated with the product team to reconfigure invoice processing and mentored junior developers.

Payment Gateways Mobile Money Invoice Processing Mentorship Documentation

Teacher – Computer Science & Mathematics

New Century Institute of Learning

Oct 2016 - Jun 2021 (4 years 8 months)

Communicated technical and mathematical concepts to students with different levels of understanding. Adapted teaching materials and developed a Visual Basic report-card printing system.

Teaching Communication Skills Curriculum Adaptation Visual Basic

Teacher – Mathematics & Computer Science

Christ The King College

Sep 2016 - Jun 2021 (4 years 9 months)

Taught mathematics, computer science, and programming while adapting curriculum to individual student needs.

Teaching Mathematics Computer Science Programming Curriculum Adaptation

Teacher – Mathematics, Physics & Computer Science

William Booth College

Sep 2015 - Jun 2021 (5 years 9 months)

Supported students across mathematics, physics, and computer science through clear instruction and ongoing guidance.

Teaching Mathematics Physics Computer Science Instruction

Full Stack Developer

e-pocrate

Aug 2018 - Apr 2019 (8 months)

Built an online medical application and supported backend architecture, payment integrations, and user-facing functionality. Integrated PayPal and Stripe and partnered with developers on a RESTful payment API.

Fullstack Development backend architecture Payment Integration PayPal Stripe REST APIs Jitsi