Lateefat Olowookere

Run an online fabric business independently, serving a minimum of 10 customers weekly. Handle all customer communication through WhatsApp, manage order confirmations, payment follow-up, and after-sales support.

Responded to customer enquiries across email, phone, and WhatsApp, handling each case from first contact through to resolution. Managed customer records in HubSpot CRM, escalated technical issues, and provided administrative support.

Served walk-in customers, processing transactions accurately and answering product and payment queries. Maintained accurate sales and cash transaction records, balancing the register and preparing daily reports.

M.Sc. Ed. in Exercise Physiology from the University of Lagos, expected completion in 2026.

Completed Customer Service Foundations certification in 2026.

B.Sc. (Ed.) in Human Kinetics and Health Education from Tai Solarin University of Education, completed in 2021.

Self-taught Zendesk training, proficient in ticket handling and workflows, completed in 2026.

Completed Health, Safety and Environment (HSE) Levels 1, 2 & 3 training.

Completed a certificate in Desktop Publishing and Computer Applications.

Completed National Youth Service Corps (NYSC) in 2022.