Open to opportunities

Larysa Saakian

@larysasaakian

Message

I build multi-team operations, resolve incidents, and turn KPI and financial data into durable processes.

Ukraine

Message

What I'm looking for

I'm looking to build and run cross-functional operations where I can turn incidents, data, and growth pressure into clear processes, reliable reporting, and scalable ways of working.

At YarSoft, I helped scale delivery and installation operations from 11 to 38 people while revenue tripled over two and a half years. I ran daily control across sales, support, field operations, and engineering, owning incidents from escalation through root-cause fixes.

I build operating models that hold up as teams grow: KPI cycles, SLAs, budgeting, reconciliation, CRM workflows, SOPs, and automation. Earlier, I led client projects at Smartlead, player support operations at Scorewarrior, and company-wide procedures at Awake.

Experience

Work history, roles, and key accomplishments

Operations Manager

NGO Trymaisia

Apr 2026 - Aug 2026 (4 months)

Built the operating model from zero, including processes, policies, CRM, budgeting, and reporting. Signed three institutional partnerships and owned grant operations end to end.

Operations Management Process Design Policy Development CRM Budgeting Reporting Grant Management Partnership Development

Product Manager

YarSoft

Oct 2024 - Feb 2026 (1 year 4 months)

Ran daily operational control across sales, support, field operations, and engineering; owned incident handling and KPI cycles. Built technical support from zero and managed people operations for a team of 38.

Operations Management Incident Management KPI Reporting Budgeting Financial Reconciliations Process Improvement CRM Notion Jira Confluence Google Sheets Excel Make Zapier N8n AI Tools Helpshift Zendesk Slack

Operations and Project Manager

YarSoft

Sep 2023 - Sep 2024 (1 year)

Ran internal software delivery between business and engineering, turning business problems into specifications. Set up project documentation and tracking.

Project Management Software Delivery Requirements Analysis Documentation Jira Confluence

Community Manager

Scorewarrior

Aug 2022 - Sep 2023 (1 year 1 month)

Ran player support and community operations for a live 4X strategy MMO across English and German speaking markets. Managed moderator team and app store review responses.

Community Management Player Support Moderation Knowledge Base Management Escalation Management English German

Project Manager

Smartlead

Oct 2020 - Jun 2022 (1 year 8 months)

Ran client projects end to end, owning budgets, contracts, invoicing, and reporting. Coordinated production, marketing, and technical teams for online launches and events.

Project Management Client Management Budgeting Contract Management Invoicing Reporting Event Planning Webinars