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Larissa NGWAKEU

@larissangwakeu

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Bilingual credit analyst driving accurate credit decisions and account resolutions.

Canada

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What I'm looking for

I seek a bilingual credit or risk role focused on credit analysis, compliance, and process improvement in a collaborative, growth-oriented team.

I am a bilingual credit analyst and resolution specialist with hands-on experience in credit management, account reconciliations, and client dispute resolution within Canadian and US markets. I leverage analytical rigor to assess credit performance, ensure regulatory compliance, and produce audit-ready documentation.

At Citi, I review client credit inquiries and delinquencies in both French and English, collaborate with cross-functional teams to strengthen credit risk controls, and provide portfolio insights to support management decisions. I also managed payment disputes, conducted root-cause investigations, and supported a Quebec-focused credit verification project to validate applications and prevent fraud.

Previously, I administered and monitored Registered Education Savings Plans (RESPs), improved operational workflows, and delivered high-volume bilingual analytical support under SLAs. I am committed to continuous process improvement, training team members on compliance, and maintaining data integrity.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Credit Analyst

Current

Citi Bank

Dec 2024 - Present (11 months)

Review and assess client credit inquiries, delinquencies and account reconciliations for Canada/US markets; conducted portfolio analyses and outbound verifications that improved data integrity and compliance. Prepared audit-ready documentation and provided analytical insights to support credit risk controls and management decisions.

Credit Analysis Regulatory Compliance Fraud Prevention Salesforce CRM Excel

Bilingual Customer Account Specialist

Embark Student Corp

Jan 2024 - Nov 2024 (10 months)

Administered and monitored Registered Education Savings Plans, performing eligibility and compliance checks and resolving transaction discrepancies to ensure accurate processing of contributions and grants. Identified process inefficiencies and supported cross-functional reconciliations in a high-volume, SLA-driven environment.

Account Reconciliation & Compliance SLA Management Process Improvement Cross Functional Collaboration Bilingual Support

Education

Degrees, certifications, and relevant coursework

Catholic University of Buea

Bachelor in Banking and Finance, Banking and Finance

2020 -

Grade: GPA 3.31/4

Activities and societies: President of APA (Africa Progress Alliance) 2017; technical advisor to student government 2019; participated in university boot camps and TME workshop volunteer activities.

Bachelor in Banking and Finance from the Catholic University of Buea, covering banking, finance and related analytical coursework.