Open to opportunities

Laquanya Smith

@laquanyasmith

Message

I lead accounting operations, financial reporting, and ERP processes that improve accuracy, compliance, and cash flow.

United States

Message

What I'm looking for

I'm looking for an accounting or financial operations role where I can strengthen reporting accuracy, improve ERP and workflow processes, support compliance, and partner across teams to advance organizational goals.

At Susteon, Inc., I lead accounting operations and financial systems oversight across AP, AR, general ledger, and revenue recognition.

I produce monthly and quarterly financial and management reports, build credit control and reconciliation procedures, and streamline payroll processes to support compliance and cash flow.

Previously at Brock Logistic, LLC, I managed end-to-end office and financial operations, including payroll, vendor management, procurement, budgets, forecasts, inventory, and documentation workflows.

My background also includes claims processing and customer support at Humana, where I resolved claim issues, supported regulatory compliance, and improved billing accuracy and claim resolution efficiency.

Experience

Work history, roles, and key accomplishments

Current

Office & Accounting Manager

Current

Susteon, Inc.

Nov 2023 - Present (2 years 11 months)

Lead financial systems oversight and accounting operations, ensuring accuracy across AP, AR, GL, and revenue recognition. Generated monthly/quarterly financial reports and implemented credit control and reconciliation procedures.

ERP Quickbooks GAAP Reporting General Ledger Accountant AR AP Revenue Recognition Bank Reconciliation Credit Control Payroll Administration Audit Support Financial Reporting Excel Process Improvement

Office & Accounting Manager

Brock Logistic, LLC

Aug 2017 - May 2023 (5 years 9 months)

Managed end-to-end office and financial operations, including payroll, AP/AR, and vendor management. Negotiated contracts, coordinated HR functions, and introduced system-based workflows.

Payroll Administration AP AR Vendor Management Contract Negotiation HR Coordination Financial Record Keeping Budgeting Forecasting Workflow Optimization Inventory Management Documentation

Claim Processor

Humana, Inc.

Jul 2012 - Jan 2018 (5 years 6 months)

Prepared and submitted hospital claims in accordance with federal, state, and payor-specific requirements. Reviewed and resolved claim edits, performed follow-up on outstanding claims, and managed special collection accounts.

Claims Processing HIPAA compliance Claim Edits Denial Management Appeals Documentation Process Improvement Customer Service

Customer Service Representative

Humana Inc.

Jul 2010 - Jan 2018 (7 years 6 months)

Handled 55–70 calls daily with ~92% quality scores, delivering exceptional member support. Resolved inquiries regarding healthcare plans, financial accounts, and eligibility, reducing escalation rates through first-call resolution.

Customer Service Call Handling Health Plans Financial Account Eligibility First Call Resolution Escalation Management