At Konecta Group, I supervised outbound retention operations for Canal+, managing KPIs and supporting teams through coaching and performance monitoring. I also worked as a Direct Marketing Supervisor, tracking sales targets and conducting team briefings.
Since 2025, I’ve worked freelance with Scale AI on data annotation, evaluation, and improvement of AI models, including quality assurance and analysis of AI-generated responses. Earlier, as a Customer Service Advisor at Databases Factory, I handled customer requests and subscriber retention.
