Lane Hill

IT Support Specialist | Customer Service Professional | Problem Solver

Dedicated IT professional with 4+ years of experience in technical support, customer service, and endpoint administration. Proven ability to troubleshoot hardware/software issues, communicate solutions clearly, and manage multiple tasks efficiently in fast-paced environments. Adept at building positive relationships with end-users and collaborating with cross-functional teams to resolve technical challenges.

Core Skills:
✔ IT Support & Troubleshooting (Windows, Active Directory, SCCM)
✔ Customer Service & Live Chat Communication
✔ Technical Documentation & Process Improvement
✔ Multitasking & Remote Collaboration
✔ PowerShell Automation & Project Coordination

Passionate about delivering seamless user experiences and eager to leverage my technical and interpersonal skills in a remote support role. Open to opportunities where problem-solving and customer satisfaction drive success.