Dela User

Onboarded, trained, and monitored new riders and retailers to ensure operational readiness and compliance, reducing early-stage issues and improving platform usability through feedback-driven improvements.

Managed email inboxes, scheduled meetings, and maintained documents and spreadsheets using Google Workspace; planned a complete travel itinerary as a training project demonstrating strong organization and attention to detail.

Completed virtual assistant training projects managing emails, scheduling meetings, and creating documents and spreadsheets to streamline workflows and demonstrate administrative proficiency.

Collected and organized merchant issue logs and incident data, consolidated telco and operational performance reports, and produced structured insights to support root cause analysis.

Coordinated daily operations to ensure timely order fulfillment, assigned and monitored riders, engaged retail partners to resolve discrepancies, and tracked operational metrics to improve delivery timeliness and satisfaction.

Managed official correspondence and office supplies, maintained accurate system records, prepared meeting materials, and improved workflow efficiency through rapid skill adoption.

Completed an ABE Diploma Level 5 focusing on Business Management and Human Resources.

Completed the West African Senior School Certificate Examination (WASSCE).