Laila Siraj

I am a reliable and results-driven customer service professional with over three years of experience in fast-paced retail and service environments. My proven ability to meet and exceed sales targets, resolve customer issues efficiently, and build lasting client relationships sets me apart in the industry. I possess strong verbal and written communication skills, and I am self-motivated, equipped to work independently in a remote setting.

In my recent role as a Sales Associate at Culture Athletics, I consistently exceeded sales targets, achieving $1,500 in sales daily and $45,000 monthly over four consecutive months. I created appealing displays to enhance customer engagement and retained in-depth knowledge of policies and products to support both customers and team members. My commitment to personalized service has significantly enhanced customer retention and satisfaction.

Previously, at Joe Fresh, I assisted customers with product selection and provided detailed information to drive informed purchases. I maintained organized merchandise displays to optimize store layout and improve sales while collaborating with team members to meet daily sales goals. My experience has equipped me with valuable skills in customer support, conflict resolution, and effective communication.