Giovanna Chin-Yan
@giovannachin-yan
Sales leader delivering customer-focused growth in fast-paced retail.
ZimbabweWhat I'm looking for
I’m a results-oriented sales and customer service professional with over four years of experience in dynamic retail and entertainment environments. I lead front-line customer engagement, provide tailored product recommendations, and help build lasting client loyalty through fast, attentive service.
I’ve served as sales lead on multiple occasions, mentoring junior staff while managing key store operations like inventory control (including accurate stock levels, timely reordering, and attractive displays) and reliable cash handling (register reconciliation and daily reporting). In my current role, I support 60+ walk-in customers weekly, manage approximately TTD $30,000 in inventory, and helped drive a 15% monthly sales increase through more engaging product demos and upselling strategies; previously, I contributed to a 10% monthly revenue increase at Beast Body by strengthening client engagement through knowledgeable product support.
Experience
Work history, roles, and key accomplishments
Sales Representative
Virtual Reality Gaming Company
Dec 2019 - Present (6 years 6 months)
Served as front-line sales and customer service lead for 60+ walk-in customers weekly, providing tailored product recommendations to build client loyalty. Managed TTD $30,000 in inventory and helped increase monthly sales by 15% through engaging product demos, upselling, and accurate cash handling with daily reporting.
Sales Representative
Beast Body
Dec 2020 - Feb 2021 (2 months)
Oversaw cash register operations, balanced daily receipts, and completed daily financial reports while maintaining an organized retail space aligned with health and company standards. Managed TTD $20,000 in inventory and contributed to a 10% increase in monthly revenue by strengthening customer engagement through knowledgeable product support.
Education
Degrees, certifications, and relevant coursework
University of the West Indies, St. Augustine
Bachelor of Science, International Relations
Grade: Dean’s honour roll
Activities and societies: Dean’s honour roll list.
BSc in International Relations at the University of the West Indies (UWI), St. Augustine. Expected graduation is October 2025.
UWI ROYTEC
Certificate in Social Science, Social Science
Completed a Certificate in Social Science through UWI ROYTEC in January 2021.
Bishop Anstey East High School
Certificate in Graphic Arts, Graphic Arts
2017 - 2019
Activities and societies: Relevant coursework: Financial Literacy, workplace protocol, public speaking, and voice training.
Completed a Certificate in Graphic Arts at Bishop Anstey East High School from 2017 to 2019.
Bishop Anstey East High School
CSEC Certificate (8 passes)
Completed CSEC examinations, obtaining 8 CSEC passes.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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