LA
Open to opportunities

Lacey Ackerman

@laceyackerman

Accomplished social services professional specializing in crisis intervention.

United States

What I'm looking for

I am looking for a role that values collaboration, promotes client-centered care, and offers opportunities for professional growth.

I am an accomplished social services professional with extensive expertise in crisis intervention, case management, and interdisciplinary collaboration across healthcare, mental health, and community-based settings. My proven ability to lead responsive, client-centered solutions in high-pressure environments has been recognized through my strategic coordination and proactive advocacy efforts. I am dedicated to fostering inclusive, trauma-informed support systems that promote stability, autonomy, and long-term well-being for my clients.

In my current role as the Director of Social Services at Watertown Rehabilitation and Nursing Center, I direct the delivery of psychosocial services, ensuring regulatory compliance and person-centered care. My efforts have resulted in improved resident satisfaction and survey readiness. I also supervise and mentor social work staff, leading to increased team efficiency and professional development. My previous experiences as a Long Term Care Social Worker and Crisis Line Worker have further honed my skills in crisis intervention and resource navigation, allowing me to advocate effectively for my clients' emotional, social, and psychological needs.

With a Bachelor of Arts in Social Work and an ongoing MBA in Healthcare Administration, I am committed to continuous professional growth and enhancing the quality of care provided to vulnerable populations. My goal is to leverage my skills and experiences to make a meaningful impact in the field of social services.

Experience

Work history, roles, and key accomplishments

WC
Current

Director of Social Services

Watertown Rehabilitation and Nursing Center

Apr 2024 - Present (1 year 2 months)

Direct psychosocial services for short-term rehab and long-term care residents, ensuring regulatory compliance and person-centered care. Supervise and mentor social work staff, providing training, clinical oversight, and performance evaluation.

NR

Long Term Care Social Worker

North End Rehabilitation

Nov 2023 - Present (1 year 7 months)

Utilized advanced assessment tools such as PHQ-9 and BIMS to evaluate residents' mental health and cognitive needs, informing personalized care plans. Cultivated collaborative relationships with family members and caregivers, fostering open communication channels.

UI

Crisis Line Worker

University of Utah Huntsman Mental Health Institute

Nov 2022 - Present (2 years 7 months)

Demonstrated proficiency in crisis intervention techniques, providing empathetic support and practical assistance to callers facing diverse mental health challenges. Fostered community partnerships and collaborations with local organizations and agencies.

SW

Social Worker I (Safety Assessor)

State of Idaho Department of Health and Welfare

Feb 2020 - Present (5 years 4 months)

Conducted comprehensive safety assessments for families in crisis, identifying risk factors and protective factors to inform intervention strategies. Coordinated multidisciplinary services and resources, collaborating closely with community partners and stakeholders.

BH

Emergency Room Social Worker

Bingham Memorial Hospital

Oct 2019 - Present (5 years 8 months)

Utilized strong communication skills to liaise effectively with patients, medical staff, and external agencies, facilitating timely access to appropriate resources. Conducted thorough psychosocial assessments and crisis interventions, addressing immediate needs and coordinating follow-up care plans.

AS

Qualified Intellectual Disabilities Professional

Aspire Human Services

Mar 2019 - Present (6 years 3 months)

Developed and implemented individualized support plans for clients with intellectual disabilities, fostering independence and skill development in daily living activities. Provided leadership and supervision to direct support staff, delivering comprehensive training and guidance.

CS

Case Manager at The Prince George

Center for Urban Community Services

Jan 2018 - Present (7 years 5 months)

Managed a diverse caseload of clients with complex needs, providing person-centered support and advocacy to promote stability and well-being. Collaborated closely with interdisciplinary teams and external partners, facilitating coordinated care and access to essential services.

Education

Degrees, certifications, and relevant coursework

FU

Fitchburg State University

Master of Business Administration, Healthcare Administration

Currently pursuing a Master of Business Administration with a specialization in Healthcare Administration. This program focuses on developing leadership and management skills within the healthcare sector.

IU

Idaho State University

Bachelor of Arts, Social Work

Completed a Bachelor of Arts in Social Work, gaining foundational knowledge and practical skills in social services. The curriculum covered various aspects of social work practice, preparing for professional roles in the field.

Tech stack

Software and tools used professionally

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Lacey Ackerman - Director of Social Services - Watertown Rehabilitation and Nursing Center | Himalayas