Lacey Ackerman
@laceyackerman
Accomplished social services professional specializing in crisis intervention.
What I'm looking for
I am an accomplished social services professional with extensive expertise in crisis intervention, case management, and interdisciplinary collaboration across healthcare, mental health, and community-based settings. My proven ability to lead responsive, client-centered solutions in high-pressure environments has been recognized through my strategic coordination and proactive advocacy efforts. I am dedicated to fostering inclusive, trauma-informed support systems that promote stability, autonomy, and long-term well-being for my clients.
In my current role as the Director of Social Services at Watertown Rehabilitation and Nursing Center, I direct the delivery of psychosocial services, ensuring regulatory compliance and person-centered care. My efforts have resulted in improved resident satisfaction and survey readiness. I also supervise and mentor social work staff, leading to increased team efficiency and professional development. My previous experiences as a Long Term Care Social Worker and Crisis Line Worker have further honed my skills in crisis intervention and resource navigation, allowing me to advocate effectively for my clients' emotional, social, and psychological needs.
With a Bachelor of Arts in Social Work and an ongoing MBA in Healthcare Administration, I am committed to continuous professional growth and enhancing the quality of care provided to vulnerable populations. My goal is to leverage my skills and experiences to make a meaningful impact in the field of social services.
Experience
Work history, roles, and key accomplishments
Director of Social Services
Watertown Rehabilitation and Nursing Center
Apr 2024 - Present (1 year 2 months)
Direct psychosocial services for short-term rehab and long-term care residents, ensuring regulatory compliance and person-centered care. Supervise and mentor social work staff, providing training, clinical oversight, and performance evaluation.
Long Term Care Social Worker
North End Rehabilitation
Nov 2023 - Present (1 year 7 months)
Utilized advanced assessment tools such as PHQ-9 and BIMS to evaluate residents' mental health and cognitive needs, informing personalized care plans. Cultivated collaborative relationships with family members and caregivers, fostering open communication channels.
Crisis Line Worker
University of Utah Huntsman Mental Health Institute
Nov 2022 - Present (2 years 7 months)
Demonstrated proficiency in crisis intervention techniques, providing empathetic support and practical assistance to callers facing diverse mental health challenges. Fostered community partnerships and collaborations with local organizations and agencies.
Social Worker I (Safety Assessor)
State of Idaho Department of Health and Welfare
Feb 2020 - Present (5 years 4 months)
Conducted comprehensive safety assessments for families in crisis, identifying risk factors and protective factors to inform intervention strategies. Coordinated multidisciplinary services and resources, collaborating closely with community partners and stakeholders.
Emergency Room Social Worker
Bingham Memorial Hospital
Oct 2019 - Present (5 years 8 months)
Utilized strong communication skills to liaise effectively with patients, medical staff, and external agencies, facilitating timely access to appropriate resources. Conducted thorough psychosocial assessments and crisis interventions, addressing immediate needs and coordinating follow-up care plans.
Qualified Intellectual Disabilities Professional
Aspire Human Services
Mar 2019 - Present (6 years 3 months)
Developed and implemented individualized support plans for clients with intellectual disabilities, fostering independence and skill development in daily living activities. Provided leadership and supervision to direct support staff, delivering comprehensive training and guidance.
Case Manager at The Prince George
Center for Urban Community Services
Jan 2018 - Present (7 years 5 months)
Managed a diverse caseload of clients with complex needs, providing person-centered support and advocacy to promote stability and well-being. Collaborated closely with interdisciplinary teams and external partners, facilitating coordinated care and access to essential services.
Education
Degrees, certifications, and relevant coursework
Fitchburg State University
Master of Business Administration, Healthcare Administration
Currently pursuing a Master of Business Administration with a specialization in Healthcare Administration. This program focuses on developing leadership and management skills within the healthcare sector.
Idaho State University
Bachelor of Arts, Social Work
Completed a Bachelor of Arts in Social Work, gaining foundational knowledge and practical skills in social services. The curriculum covered various aspects of social work practice, preparing for professional roles in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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