Kyle Spencer
@kylespencer
I build customer success programs that improve retention, adoption, and account growth.
United StatesWhat I'm looking for
At RFX Solutions, I built the company’s first customer success playbooks for onboarding, health-score recovery, and engagement cadences, reducing churn risk by 5%. I also lead product-release adoption strategies, customer health scoring, and advocacy programs that strengthen partner relationships.
Previously at IXOPAY and Oseberg Data, I drove retention, expansion, and product adoption across Commercial, Enterprise, SMB, and oil and gas customers. I achieved a 110% year-over-year ARR renewal and upsell rate at IXOPAY, grew a customer portfolio by 20%, and used CRM systems, customer analytics, and strategic account plans to turn customer insights into measurable business growth.
Experience
Work history, roles, and key accomplishments
Director of Customer Success
RFX Solutions, Inc.
Jan 2025 - Present (1 year 8 months)
Built and implemented the company's first customer success playbooks for onboarding, health score recovery, and engagement cadences, reducing churn risk by 5%. Launched referral and case study programs and established a customer health scoring framework to increase platform utilization.
Education
Degrees, certifications, and relevant coursework
University of Arkansas
Master of Science, Geology
Master of Science in Geology from the University of Arkansas, completed in May 2016. Published a graduate thesis on statistical analysis of fluvial channel belts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
scholarworks.uark.edu/etd/1604Job categories
Skills
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