Cindy Conklin
@cindyconklin
Professional Services and Customer Success Executive driving ARR growth, retention, and post-sale team performance.
United StatesWhat I'm looking for
I am a Customer Success and Professional Services executive with proven ownership of $15M+ ARR portfolios and experience leading post-sale teams of 8–20 people across healthcare and higher education SaaS. I architected scalable health scoring, renewal frameworks, and role-based Salesforce dashboards that improved renewal predictability, measurably increased services revenue, and strengthened executive-level relationships.
I led a 75% increase in services revenue within 12 months, implemented NPS/CSAT improvement programs, and partnered cross-functionally with Sales, Product, and Delivery to drive expansion and adoption. I bring structured account planning, budget and resource management, and a PMP-backed project management approach to reduce risk and accelerate time-to-value for enterprise and mid-market clients.
Experience
Work history, roles, and key accomplishments
Director of Customer Success
OnShift (ShiftKey)
Jan 2022 - Jan 2025 (3 years)
Owned Customer Success strategy across multiple product lines managing a $15M ARR portfolio; improved renewal predictability with structured success plans, implemented customer health scoring and at-risk workflows, and built Salesforce dashboards to surface churn risk.
Director of Customer Success
Jenzabar
Jan 2020 - Jan 2022 (2 years)
Directed a 20-person post-sale organization and increased services revenue 75% within 12 months by instituting structured account planning, lifecycle engagement, and new service offerings informed by usage analytics.
Professional Services Manager
Jenzabar
Jan 2019 - Jan 2020 (1 year)
Managed a 12-person professional services team, improving time-to-go-live via enhanced methodology and resource planning while overseeing utilization, demand forecasting, and revenue recognition compliance.
Senior Project Manager
Jenzabar
Jan 2010 - Jan 2019 (9 years)
Led large-scale ERP and SaaS implementations, managing budgets, timelines, integrations, and executive communications while identifying and closing add-on service opportunities across concurrent projects.
Education
Degrees, certifications, and relevant coursework
Central Connecticut State University
Bachelor of Science, Business Management
Bachelor of Science in Business Management focused on foundational business principles and management practices.
Project Management Institute
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification demonstrating competence in project management processes and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Interested in hiring Cindy?
You can contact Cindy and 90k+ other talented remote workers on Himalayas.
Message CindyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
