At Aptus Broadband, I handle customer calls and enquiries about outages, slow connections, intermittent faults, and Wi-Fi performance. I troubleshoot issues, document and track support tickets in Simpler, and escalate complex cases when needed.
My software development studies at South East Technological University have included building a web-based weather application using a REST API and a full-stack banking application with PHP and MySQL. I also build and design web applications as an interest.
