At Boston Scientific, I work as a Product Builder in a regulated medical device manufacturing environment, following GMP, SOPs, and quality standards. I investigate production issues and support root cause analysis to maintain product quality.
During my Software Engineering Internship at Selvagem Sandwicheria, I contributed to a business management system using C#, .NET, PHP, Docker, and PostgreSQL/MySQL. I also produced technical documentation and supported database modelling.
As a Technical Support Consultant at Concentrix (via ManpowerGroup), I investigated software, hardware, account, and network issues. I achieved a 95% first-contact resolution rate, exceeding the company's 85% target.
My postgraduate cybersecurity studies at Atlantic Technological University (ATU) included practical work in network security, traffic analysis, and incident investigation. In technical projects, I analysed packet flows with Wireshark and tcpdump, used Nmap for service enumeration, and documented investigation findings.
