KYLE M NOLAN

Managed multiple concurrent live chat sessions via WhatsApp and Intercom, prioritizing complex and sensitive cases. Provided empathetic, easy-to-understand advice on regulated financial information and maintained meticulous record-keeping.

Conceived, designed, and built a progressive web app (PWA) for UK anglers and fisheries using Glide, Make, and Stripe. Configured custom user permissions, automated data workflows, and integrated payment processors.

Handled high-volume technical and account queries across broadband and energy services, turning frustrated callers into satisfied customers. Used targeted diagnostic questioning to pinpoint connectivity issues and hardware faults, and coached new team members.

Managed end-to-end customer journeys in an FCA-regulated environment, balancing strict compliance with a personal sales approach. Navigated sensitive financial discussions and customer objections with patience and diplomacy.

Provided hands-on 1st and 2nd line IT support across local schools and businesses, diagnosing and resolving hardware, network, and software issues. Repaired hardware components, configured network peripherals, and built strong rapport with non-technical users.

Currently studying for the CompTIA A+ certification online.

Completed the first two years of an Electrical Engineering program.

Earned an FDA in Music Production.

Completed A Levels in Customer Service and Hospitality.

Completed GCSEs in Maths, English, and Science.