Open to opportunities

Ky Addo

@kyaddo

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Kinesiology graduate skilled in data management, CRM, and HIPAA-compliant workflows.

United Kingdom

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What I'm looking for

I seek a role combining data management, regulatory compliance, and client-facing responsibilities where I can improve workflows, ensure data integrity, and grow technically.

I am a Kinesiology and Health Sciences graduate with hands-on experience across clinical, research, and IT service settings, focused on accurate data management and exceptional client experiences. I have supported longitudinal research metrics, managed large user records with HIPAA-compliant practices, and improved operational workflows through inventory and process improvements.

My background includes CRM administration, service-desk troubleshooting with high first-contact resolution, and production support using Adobe Premiere Pro and DaVinci Resolve. I deliver measurable improvements — such as a 72% increase in stock accuracy and 87% first-contact resolution — and I am open to relocation for roles that leverage my regulatory, technical, and client-facing strengths.

Experience

Work history, roles, and key accomplishments

Assistant / Analyst

Crownstone Funding

Jun 2025 - Dec 2025 (6 months)

Liaised with clients and vendors to secure financing, managed 40+ client files to ensure timely delivery and retention, and tracked case status in CRM systems to support smooth client follow-ups.

CRM Client Relations Case Management Communication Data Entry Documentation

Research Assistant

University of South Dakota Coyotes Strength and Conditioning

Jan 2025 - May 2025 (4 months)

Supported data entry and compliance for 100+ longitudinal performance metrics and 20+ weekly session logs, implemented an Excel inventory system that improved stock accuracy by 72% and coordinated athlete assessment logistics.

Data Entry Excel HIPAA compliance Scheduling Performance Metrics Administrative Support Data Integrity

IT Service Desk Assistant

University of South Dakota Information Technology Services

Aug 2022 - May 2025 (2 years 9 months)

Managed user appointments and billing, resolved 5,500+ technical cases with an 87% first-contact resolution, and maintained HIPAA-compliant records for 10,000+ users while improving workflows by 15%.

IT Support Ticketing Systems CRM HIPAA compliance Technical Troubleshooting User Support Process Improvement

Volunteer Research Assistant

University of South Dakota School of Education

Aug 2021 - Aug 2022 (1 year)

Prepared IRB submission materials, conducted source data verification on 100+ datasets improving data integrity by 15%, and maintained master files and regulatory correspondence to ensure audit readiness.

Regulatory Compliance Documentation Management Data Integrity Excel

Post-Production Intern

Pundersons Gardens

Jan 2020 - Jul 2022 (2 years 6 months)

Supported post-production for multiple film projects, edited and color-graded using Adobe Premiere Pro and DaVinci Resolve, and streamlined cross-department communication to reduce revision time by ~10 hours per project.

Adobe Premiere Pro DaVinci Resolve Post production Communication Asset Management Editing Version Control

Education

Degrees, certifications, and relevant coursework

University of South Dakota

Bachelor of Science, Kinesiology and Health Sciences

Bachelor of Science in Kinesiology with coursework in research methods, biostatistics, biomechanics, human anatomy and integrated physiology, and human development; recipient of the Global Community Scholarship.