@kumarsaab
Customer Support Associate with Avenue Supermarts Ltd (D-Mart), handling live customer queries and digital billing.
IndiaAt Avenue Supermarts Ltd (D-Mart), I processed digital billing, POS transactions, and customer checkouts, maintaining daily transaction logs and basic inventory and ledger updates.
I handled live customer queries, refund and exchange requests, and floor escalations. I also bring chat and email queue handling experience, query resolution, and escalation management.
I'm pursuing a B.Com through IGNOU and hold a CCC certification. I type at 36+ WPM and am ready for remote or work-from-home roles.
Work history, roles, and key accomplishments
Avenue Supermarts Ltd (D-Mart)
Processed high-volume digital billing, POS transactions, and customer checkouts with high speed and zero cash/system discrepancy. Handled live customer queries, refund/exchange requests, and floor escalations with empathy and clear communication.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Pursuing Bachelor of Commerce (B.Com) through distance education.
ITI, Mechanic Diesel
Completed ITI in Mechanic Diesel from Chandigarh.
CCC, Computer Concepts
Completed CCC (Course on Computer Concepts) certification from NIELIT.
Training, Computer Applications
Completed 1-month computer applications training at Railway / RCF Kapurthala.
Software and tools used professionally
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