Paka Vijaya

As a Chat Process Executive / Customer Service Associate, I handled customer inquiries through chat and shared clear, accurate information based on each request.

I resolved routine queries using process guidelines, assisted with customer issues, and escalated concerns that needed additional support. I also maintained customer records and updated details in the system.

I followed service procedures while managing customer-related tasks and supporting consistent service quality with my team. I’m currently pursuing a Bachelor of Commerce (B.Com), Computer Science.