Open to opportunities

Kumar Harsh

@kumarharsh

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MBA graduate specializing in Business Analysis and Data-Driven Solutions.

India

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What I'm looking for

I am looking for a role that fosters innovation, values data-driven insights, and offers opportunities for professional growth.

I am an MBA graduate with a strong foundation in Business Analysis and a passion for data-driven decision-making. My experience as a Senior Business Analyst at ZestMoney has equipped me with the skills to enhance customer experience through process optimization and automation. I have successfully implemented innovative solutions that not only reduce costs but also improve operational efficiency, showcasing my ability to drive impactful change.

During my tenure, I revamped the customer experience model by implementing an omni-channel ticketing tool and an AI-enabled chatbot, achieving significant improvements in customer self-service metrics and overall satisfaction. My collaborative work with data science teams to develop predictive models and optimize workforce management has further solidified my expertise in leveraging data for strategic decision-making. I am committed to continuous learning and applying my analytical skills to create value in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

ZestMoney

Feb 2022 - Jun 2024 (2 years 4 months)

Revamped customer experience through process optimization and automation, implementing tools that enhanced interaction and reporting. Developed predictive models and automated solutions, significantly improving customer self-service and reducing escalation rates.

Data Analysis Process Improvement SQL Python Project Management Data Visualization Agile Methodology User Acceptance Testing Zendesk

Zonal Marketing Manager

Maruti Suzuki

Oct 2021 - Feb 2022 (4 months)

Executed service marketing campaigns and conducted market research to identify growth opportunities. Developed service programs that improved customer satisfaction across multiple dealerships.

Stakeholder Management Marketing Analytics Data Analysis Project Management Process Improvement Agile Methodology Requirements Gathering Salesforce Confluence

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Bodh Gaya

MBA, Marketing, Analytics

2019 - 2021

Grade: 6.26/9.00

Activities and societies: Promoted to Senior Analyst within a year with a 4.4/5.0 rating, highest amongst a pool of 12 business analysts.

MBA graduate with expertise in Business Analysis and Data-Driven Decision Making. Worked profusely towards enhancing customer experience through process optimization and automation.