Looking for a job

Kseniia Raikhlina

@kseniiaraikhlina

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I build and retain B2B client relationships across global markets.

China

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What I'm looking for

I'm seeking a remote Customer Success Manager, Onboarding Specialist, or Account Manager role focused on building and retaining strong client relationships.

I've managed B2B client relationships across APAC, EMEA, and the Americas, most recently as an Account Manager at Talkpush, supporting onboarding, escalations, and account health in recruitment technology.

At italki HK, I managed 200+ key B2B accounts, led enterprise sales and onboarding, and redesigned project plans to reduce transition delays and improve initial client satisfaction.

I supervised a team of around 12 customer service agents through QA, coaching, and training, using user feedback and performance data to improve CSAT, quality scores, and operational efficiency.

My bilingual client-facing background spans EdTech, HR Tech, and healthcare. I work fluently in Russian, English, and Mandarin Chinese, and use Zendesk, Looker, Tableau, and Google Workspace to strengthen customer relationships and processes.

Experience

Work history, roles, and key accomplishments

Account Manager

Talkpush

Mar 2026 - Jun 2026 (3 months)

Managed a portfolio of B2B client accounts across multiple time zones, serving as primary point of contact for onboarding, escalations, and account health. Represented the company at an industry conference in Manila.

Account Management B2B Client Relations Onboarding Escalation Management HR Technology Recruitment Automation

Business Solutions Leader & Customer Service Supervisor

italki HK

Jan 2021 - Dec 2025 (4 years 11 months)

Managed a portfolio of 200+ key B2B accounts, driving revenue growth and retention. Supervised a team of ~12 customer service agents, improving CSAT and QA scores through coaching and data-driven process improvements.

Account Management Customer Success Team Supervision QA Coaching Training Data Analysis User Research Zendesk Looker Tableau Google Workspace

Customer Service Interpreter

Shenzhen Ping An International Medical Center

Jan 2018 - Dec 2021 (3 years 11 months)

Delivered end-to-end bilingual customer support, guiding clients from appointment scheduling through medical report review. Partnered with cross-functional teams to resolve customer claims and documentation issues.

Bilingual Customer Support Customer Service Cross Functional Collaboration Documentation

English Teacher

China

Jan 2017 - Dec 2018 (1 year 11 months)

Taught English to students in China, developing cross-cultural communication and presentation skills.

Teaching Cross Cultural Communication Presentation Skills

Education

Degrees, certifications, and relevant coursework

University of Illinois at Urbana-Champaign

Digital Marketing Specialization Course, Digital Marketing

2020 - 2021

Completed a Digital Marketing Specialization Course at the University of Illinois at Urbana-Champaign from 2020 to 2021.

Saint Petersburg State University of Aerospace Instrumentation

Bachelor of Linguistics, Linguistics

2013 - 2017

Bachelor of Linguistics with a focus on English and Chinese Translation from Saint Petersburg State University of Aerospace Instrumentation, completed from 2013 to 2017.