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Kristine Dan

@kristinedan

IT Risk & Control Manager at HSBC Service Delivery, coordinating technology risk remediation across five European markets.

Poland

Message

At HSBC Service Delivery, I assessed technology risks and controls across critical banking services in five European markets. I coordinated remediation with technology and control owners, aligning work with EBA guidelines and DORA operational resilience requirements.

I also developed and maintained more than 20 operational resilience metrics and produced risk reporting and governance dashboards for senior management. Earlier, I supported Oracle RAC and ASM environments, including 100 database migrations and backup and recovery operations.

Experience

Work history, roles, and key accomplishments

IT Risk & Control Manager

HSBC Service Delivery

Jun 2022 - Sep 2026 (4 years 3 months)

Executed technology risk and control assessments across critical banking services in five European markets, driving remediation and ensuring alignment with EBA guidelines and DORA operational resilience requirements. Managed the full lifecycle of technology risk issues and produced executive risk reporting and KRI reporting for senior management.

IT Risk Management ITGC ISO 27001 NIST DORA EBA Operational Resilience KRI Reporting Audit Support Jira Confluence ServiceNow Qlik Sense

Senior Digital Engineer

HSBC Service Delivery

Aug 2018 - May 2022 (3 years 9 months)

Strengthened information security by executing environment hardening, identity and access management, encryption key management, and backup & recovery operations across Oracle RAC and ASM environments. Managed change, incident, and problem management activities within ITIL-based service environments and executed 100 database migrations.

Oracle RAC ASM IAM Backup And Recovery Disaster Recovery ITIL Change Management Incident Management Problem Management Database Migration Performance Optimization Environment Hardening

Database Administrator

IBM Global Delivery Center

Apr 2016 - Jul 2018 (2 years 3 months)

Managed major and high-impact system incidents affecting business-critical applications, ensuring timely resolution and root cause analysis. Planned and executed database backup strategies using Oracle RMAN and performed end-to-end Oracle database migrations across 20+ production services.