Kristen Laroa

Built the company's systems from scratch for an Australian tiling and waterproofing subcontractor, creating SOPs, employee handbooks, and contracts. Prepared inspection and test plans, SWMS, and O&M manual content, and handled builder requests and compliance documentation.

Created and refined SOPs, assisted in drafting responses, and managed emails by sorting and prioritizing tasks. Maintained project documentation with adherence to quality standards and supported finance operations by preparing and reviewing invoices.

Supported implementation and onboarding of property and client accounts within real estate software systems. Managed Salesforce ticketing system, maintained project schedules, and coordinated with internal teams to track tasks and deliverables.

Supported multiple construction projects by managing communications between project managers, clients, and internal teams. Ensured timely delivery through coordination, maintained project documentation, and supported finance operations with invoices and claims.

Assisted in design development, technical drawings, and project documentation for public and private sector projects. Supported on-site construction monitoring, including progress tracking and coordination with engineers and labour teams.

Supported project managers and consultants in reviewing construction documents to meet regulatory and project requirements. Conducted research on building codes and zoning regulations, and prepared drawings, models, and presentation materials.

Completed a five-year undergraduate program in architecture.