Seeking a remote role to leverage expertise and contribute to organizational success, with a focus on strategic planning, resource optimization, and fostering team collaboration.
Kristen Butler
@kristenb493
Skilled professional with expertise in office management, content moderation, and customer service.
What I'm looking for
As a seasoned office manager, content moderator, and customer service representative, I have honed my skills in strategic planning, resource optimization, and fostering team collaboration. With a proven track record of driving results and improving financial efficiency as well as customer satisfaction. I am confident in my ability to leverage my expertise and contribute to organizational success.
Throughout my career, I have demonstrated exceptional customer care and relationship-building skills, ensuring high customer satisfaction and resolving client concerns with empathy and professionalism. My experience in office management has equipped me with the skills to develop and implement strategic plans, manage and maintain organized inventory, and process payments accurately.
In addition to my technical skills, I possess strong analytical and problem-solving skills, with the ability to adapt to diverse content types and identify potential risks. I am a consistent top performer in customer service and sales-related assessments, with a proven ability to handle graphic and sensitive content with a high degree of professionalism.
Experience
Work history, roles, and key accomplishments
Office Manager
Butler Home Services
Feb 2022 - Present (3 years 4 months)
Developed and implemented strategic plans for efficient remediation work scheduling, managed and maintained an organized inventory of products and tools, and accurately processed over 200 payments monthly.
Content Moderator
TELUS International
Apr 2021 - Jun 2022 (1 year 2 months)
Ensured legal compliance and safety of platform content through meticulous review, upheld a high standard of accuracy and quality in moderating diverse content types, and identified and escalated potential risks.
CSR / Insurance Agent
360 Insurance
Feb 2018 - Jan 2020 (1 year 11 months)
Provided high customer service for a busy Property & Casualty Personal and Commercial Insurance Brokerage, processed policies, reviewed new and renewal policies, and collaborated with other departments for accurate coverage.
Client Service Representative
Rainbow Animal Hospital
Aug 2018 - Aug 2019 (1 year)
Greeted and maintained a positive, empathetic, and professional attitude towards customers, managed customer accounts, handled emails, inbound/outbound calls, and resolved customer concerns.
Lead Receptionist & Supervising Food Representative
Centennial Hills Animal Hospital
Jan 2015 - Jan 2018 (3 years)
Led comprehensive training sessions for reception staff, resulting in a 20% increase in operational efficiency, managed multiple phone lines, handled faxing, filing, and emails, and resolved client concerns.
Education
Degrees, certifications, and relevant coursework
Kristen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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Authorized to work in
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