Krista Abbruzzese

Served as a strategic advisor to the CHRO, leading enterprise-level initiatives in compliance, governance, and executive communications across a global BPO and SaaS organization. Managed the People Operations budget and partnered cross-functionally to streamline decision-making and execute critical people and business priorities.

Led the full-cycle closure of a major client program impacting over 500 associates, managing WARN compliance and rebadging efforts. Directed HR crisis management during the COVID-19 pandemic, implementing a remote work model that increased productivity and reduced real estate costs by $2.5M annually. Drove enterprise talent strategy, managed a $50K payroll overpayment crisis, and provided HRBP lea

Developed innovative and sustainable labor relations strategies, owning full-cycle labor relations for NY and CA programs, including union contract negotiations and grievance/arbitration handling. Achieved a 100% arbitration win rate and 93% grievance success rate, significantly mitigating operational risk. Contributed to a 20% reduction in turnover by implementing data-driven retention strategies

Provided day-to-day HR support in employee relations, performance management, coaching, compliance, and policy application across multiple operational sites. Created site-specific HR playbooks, onboarding programs, and engagement strategies tailored to frontline and leadership populations. Supported HR reporting, workforce analytics, and audit tracking during periods of rapid business expansion.

Led full-cycle labor relations strategy, including union negotiations, contract renewals, and grievance resolution, directly supporting a high-profile hospitality and entertainment workforce. Oversaw the complete recruitment and onboarding lifecycle for over 600 employees annually, developing streamlined hiring processes and manager training tools. Achieved a 97% success rate in grievance resoluti

Served as the sole HR leader for a highly regulated, unionized maritime transportation organization, supporting operations across New York and New Jersey. Managed labor relations, including CBA interpretation, disciplinary processes, and grievance handling in partnership with legal counsel and union leadership. Led full-cycle recruitment, onboarding, and performance management processes, while coo

Currently undertaking the CHRO Training Program at the University of Pennsylvania, Wharton School, focusing on advanced human resources leadership. This program is designed to enhance strategic HR capabilities and executive decision-making.

Acquired certifications in Foundational Leadership Principles and Contract Law in 2023. These certifications provided a strong understanding of leadership fundamentals and legal aspects pertinent to business operations.

Obtained the OSHA 10 General Industry Certification in 2015, focusing on workplace safety and health standards. This certification ensures compliance with occupational safety regulations.

Completed the Lean Six Sigma Yellow Belt Certification in 2024, demonstrating proficiency in process improvement methodologies. This certification enhances skills in optimizing workflows and reducing inefficiencies.

Graduated from the Management Academy at Levy Restaurants in 2014. This program provided comprehensive training in management principles and hospitality operations.

Completed training in Wage and Hour Law: Sensitivity & Harassment Compliance from the NYDOL in 2014. This certification focused on legal compliance regarding compensation and workplace conduct.