At JumpCloud, I serve as the primary post-sales technical advisor for enterprise customers, partnering with IT, Security, and executive stakeholders. I develop adoption and deployment plans that increased platform utilization by 25%.
I lead Executive Business Reviews and customer success reviews, using product health metrics and telemetry data to demonstrate value and support long-term renewals. I also analyze identity and endpoint configurations to recommend ways to strengthen security posture and minimize risk.
At Brightcove, I led onboarding and enablement programs for strategic accounts, accelerating time-to-first-value by 30%. I designed technical workshops and training to help customer teams build competency and make fuller use of the platform.
At HCL Technologies, I provided L2/L3 application support and endpoint device management across Windows, macOS, and mobile environments. I also managed access provisioning, software deployment, incident workflows, and root cause investigations.
