At IndusInd Bank, I process cash and non-cash transactions, including deposits, withdrawals, cheque transactions, and account transfers. I also balance cash and reconcile transactions, resolving discrepancies when they arise.
I use Finacle, EPH, CRM Next, and GBM for banking operations and customer servicing. I maintain transaction records in line with internal processes and compliance requirements, and help customers with banking queries and transaction issues.
Previously, as a Relationship Officer at Axis Bank, I supported retail banking needs and cross-selling personal loans and insurance products. At Tata Play, I coordinated service requests and customer escalations, following up with field teams to support resolution within TAT.
