KRISHNA BAG
@krishnabag
I process US healthcare claims accurately and resolve customer queries across claims and support platforms.
IndiaWhat I'm looking for
I've processed US healthcare insurance claims for Wipro's Anthem / Elevance Health account, delivering 100% accuracy against SOP guidelines while meeting daily production targets.
I worked across Facets for inpatient and outpatient claims and WGS for commercial claims. I also liaised directly with clients to resolve queries and provide claim-status updates.
My productivity and quality work on Medicaid claims earned me the Trailblazer Certificate of Achievement from Elevance Health in Q3 2023.
More recently, I've supported customers through chat and voice at Globiva and handled lead follow-up, counseling, and enrollment conversations at House of Edtech. I'm looking to bring my analytical, process-driven, and client communication skills to a growth-focused organization.
Experience
Work history, roles, and key accomplishments
Business Development Associate
House of Edtech
May 2026 - Jun 2026 (1 month)
Conducted outbound calls and counseling sessions with prospective students to explain course offerings and drive enrollments. Managed and followed up on leads in the CRM pipeline, improving inquiry-to-enrollment conversion rates.
Process Associate
Globiva
Sep 2024 - May 2026 (1 year 8 months)
Handled customer queries via chat and voice channels, ensuring accurate issue resolution within defined SLAs. Consistently met monthly, quarterly, and annual sales and customer satisfaction targets.
Processed US healthcare insurance claims per SOP guidelines, consistently meeting daily production targets with 100% accuracy. Worked across two core claims platforms — Facets (inpatient and outpatient) and WGS (commercial).
Education
Degrees, certifications, and relevant coursework
Netaji Subhas Open University
Bachelor of Arts, English
2018 - 2021
Grade: A
Pursued a Bachelor of Arts Honours in English, achieving a grade of A.
West Bengal Council of Higher Secondary Education
Higher Secondary
Grade: 64%
Completed Higher Secondary education with a score of 64%.
West Bengal Board of Secondary Education
Secondary
Grade: 54%
Completed Secondary education with a score of 54%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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