At Cyber Security Corp, I analyzed digital evidence to identify perpetrators and help stop blackmail and harassment. I communicated with victims of Sextortion, Romance Scams, Investment Scams, and Background Investigations, and prepared reports for clients and authorities.
At Web-time company, I was head of fraud control department. I examined orders and monitored fraudulent credit, debit, and prepaid card transactions, while resolving disputed and chargeback transactions.
Earlier at Web-time company, I assisted the customer support supervisor with team operations, schedules, statistics, and preliminary interviews. I also worked as a customer support representative, assisting clients by phone, email, and live chat.
I translated technical, business, and general texts from English to Russian and Ukrainian for translation bureaus Atriya and AREAL-3. I also searched for overseas clients and arranged negotiations as an export manager at “VOLODIMIR Ltd.”
