Open to opportunities

Komal User

@komaluser1

Message

Business Facilitation Officer skilled in stakeholder management and process innovation.

India

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my skills in stakeholder management and process innovation while contributing to impactful projects in a collaborative environment.

As a Business Facilitation Officer at the Department of Industries & Commerce, I have successfully facilitated over 450 investment applications worth ₹20,000 Cr, ensuring compliance and streamlining processes for MSMEs and start-ups. My role involves managing relationships with various stakeholders and regulatory departments, which has led to a 25% reduction in approval delays.

I take pride in leading a team of over 20 district-level officers, conducting capacity-building workshops, and implementing innovative solutions to enhance the Ease of Doing Business in Punjab. My collaborative efforts with the National Informatics Centre have improved user interfaces and resolved over 250 investor queries annually, showcasing my commitment to digital transformation and process efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Facilitation Officer

Current

Department of Industries & Commerce, Govt of Punjab

Apr 2022 - Present (3 years 2 months)

As a Business Facilitation Officer, I facilitate investments and ensure effective implementation of industrial policies. I manage relationships with stakeholders, streamline regulatory processes, and lead a team to resolve investor issues, contributing to improved Ease of Doing Business rankings.

Investment Facilitation Regulatory Compliance Stakeholder Management Team Leadership Process Improvement Digital Transformation MS Office Microsoft Project Asana Negotiation

Education

Degrees, certifications, and relevant coursework

Panjab University

Post Graduate Diploma, Computer Applications

2020 - 2021

Grade: 82%

Completed a Post Graduate Diploma in Computer Applications with a focus on software development and application management, achieving a score of 82%.

Goswami Ganesh Dutta Sanatan Dharam College

Bachelor of Commerce, Commerce

2017 - 2020

Grade: 69.75%

Earned a Bachelor of Commerce with a specialization in Banking, achieving a score of 69.75%. The program included coursework in finance, accounting, and banking principles.