Komal Sinha

Provide high-volume customer support for Toronto Hydro, helping customers understand account, billing, payment, and service processes. Own customer cases from initial contact through resolution while maintaining accurate documentation.

Managed key stages of the B2B SaaS customer journey, including onboarding, product adoption, proactive engagement, renewals, retention, and relationship management. Led live onboarding sessions and product demonstrations, and supported renewals through proactive engagement and customer education.

Managed client relationships through needs discovery, solution discussions, responsive communication, and consistent follow-up. Worked with internal teams to address client requirements and maintain a positive experience throughout the engagement.

Supported prospective and existing customers through needs assessment, solution recommendations, objection handling, negotiation, and post-sales concerns. Built ongoing customer relationships through responsive communication and service-oriented problem solving.

Managed customer reservations and inquiries across phone, email, and online channels, requiring clear communication, accuracy, responsiveness, and customer-focused service.

Led reservation and customer-service activities while coordinating with sales and revenue teams to support accurate bookings and positive customer experiences.

Managed end-to-end customer reservations, modifications, follow-ups, verification, and accurate system entry across 39 Ginger Hotels in a high-volume phone and email environment.

Pursued a Post Graduate Diploma in Management with a focus on Marketing.

Completed a Bachelor of Science in Hospitality and Hotel Administration.