Komala K r
@komalakr
Order Management Team Lead at Tata Consultancy Services driving O2C quality, team productivity, and client service.
IndiaWhat I'm looking for
At Tata Consultancy Services, I work in end-to-end Order Management as a Team Lead and Subject matter expert. I support client acquisition integration projects and manage escalations, customer engagement calls, and business reviews.
I lead RCA and CAPA initiatives for order entry errors and track team KPIs, including productivity, quality, accuracy, and TAT. I also coach associates, update process documents, and contribute to process improvement and automation initiatives.
Experience
Work history, roles, and key accomplishments
Led order management operations, managed escalations, and drove customer satisfaction. Coached associates, tracked KPIs, and led monthly business reviews with clients.
Education
Degrees, certifications, and relevant coursework
GITAM University
Master of Commerce, Commerce
Completed Master of Commerce from GITAM University in 2020.
PES College, Bengaluru
Bachelor of Commerce, Commerce
2014 - 2017
Completed Bachelor of Commerce from PES College, Bengaluru from 2014 to 2017.
SRN Adarsh PU College, Bengaluru
Pre-University, Pre-University
2012 - 2014
Completed Pre-University (PUC) from SRN Adarsh PU College, Bengaluru from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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