Shabeerha ali

At Mettler Toledo, I process 50+ US customer purchase orders daily in SAP CRM, manage materials and customer data across North American business units, and support lead generation for product lines.

I improve operational quality through QMS process audits, CAPA implementation, and ISO audit readiness, sustaining a 3.0 sigma quality level with zero non-conformances. I also built an Excel VBA automation that eliminated one hour of manual work per day and saved 250+ team hours annually.

I’ve led the PIUS Orders process transition without operational disruption, prepared MIS reporting for senior management, and coordinated cross-functional work with international stakeholders. I train new joiners in lead creation and CRM operations to strengthen team readiness.

Previously, I supported Barclays Bank UK customers through high-volume live chat at Teleperformance, handled up to five concurrent interactions, and acted as Team Leader for a 16-person team. I’m seeking a role where operational excellence and data-driven decision-making can create measurable business impact.