At FEI Systems, I serve as the sole Production Support Analyst for enterprise healthcare applications, supporting 48 EHR integrations across PHI, Demo, and Production environments. I troubleshoot and resolve approximately 120–150 issues per month for applications serving approximately 500 organizations across six countries.
I built reusable SQL troubleshooting queries that turned routine database investigation and remediation from hours of manual work into streamlined query-driven processes. I also develop and maintain SQL and PowerShell reporting workflows, perform production data corrections, and support API partners through integration issues and certification.
At Citizens Bank, I supported internal banking applications and IT operations, including testing, reporting, and database and access-control processes. Outside my support work, I built StackSift, a Python CLI for incident and log analysis, and develop self-service web utilities through Goodfolk Tools.
