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Open to opportunities

Kolbi Senegal

@kolbisenegal

Experienced Work At Home Agent specializing in crisis support.

United States
Message

What I'm looking for

I am looking for a role that allows me to support individuals in crisis while fostering a collaborative and empathetic work environment.

I am an experienced Work At Home Agent dedicated to creating efficient work environments that align with company guidelines. My expertise lies in utilizing productivity software and maintaining high levels of customer service, particularly in crisis support situations. I pride myself on exceeding customer expectations and adapting to various challenges.

Currently, I serve as a Community Health Worker at United Health Care, where I provide essential support to high-risk members. My previous roles include working as a Crisis Worker for The Trevor Project, where I supported individuals facing suicidal ideations. My background as a Mental Health Specialist has equipped me with the skills to assess mental health needs and develop effective treatment plans.

With a Master's degree in Mental Health Wellness and a Bachelor's in Psychology, I am committed to nurturing emotional resilience in my clients. I am passionate about making a positive impact in the mental health field and continuously seek opportunities to grow and contribute to a supportive work environment.

Experience

Work history, roles, and key accomplishments

UC
Current

Community Health Worker

United Health Care

Nov 2023 - Present (1 year 8 months)

Provided support to high-risk members, ensuring their well-being and access to necessary resources. Collaborated with interdisciplinary teams to address complex health needs and improve member outcomes.

TP
Current

988 Lifeline Crisis Worker

The Trevor Project

Oct 2023 - Present (1 year 9 months)

Provided crisis support to individuals dealing with suicidal ideations and thoughts. Utilized active listening and de-escalation techniques to ensure the safety and well-being of callers.

IG

Trevor Project Lifeline Specialist

Insight Global

Feb 2023 - Present (2 years 5 months)

Offered support to individuals experiencing suicidal thoughts and feelings as a Trevor Project Lifeline Specialist. Applied crisis intervention strategies to provide immediate assistance and emotional support.

AC

Mental Health Specialist

Acadiana Hope and Wellness Center

Apr 2021 - Present (4 years 3 months)

Provided counseling and casework services, assessing patients' mental status through interviews and observations. Developed and monitored treatment plans, making referrals as appropriate to ensure comprehensive care.

AC

Ryan White Case Manager

AcadianaCares

May 2019 - Present (6 years 2 months)

Coordinated care for clients through assessment, service facilitation, referral, advocacy, and follow-up as a Ryan White Case Manager. Collaborated with clients, support systems, families, and providers to deliver quality healthcare and manage patient resources.

HH

Mental Health Specialist

HCO Behavioral Health

Oct 2018 - Present (6 years 9 months)

Delivered counseling and casework services, assessing patients' mental status through interviews and observations. Developed treatment plans and made appropriate referrals, while continuously monitoring patient progress.

AB

Case Manager

Amikids of Acadiana, Branch

Sep 2016 - Present (8 years 10 months)

Oversaw the transitional process for youth entering and leaving the program, serving as a liaison between parents, state agencies, and the program. Facilitated communication and coordination to ensure smooth transitions and effective support.

PM

Mental Health Specialist

Pivotel Moments

Mar 2016 - Present (9 years 4 months)

Provided counseling to patients, assessed mental status, and developed treatment plans. Monitored patient progress and maintained detailed records of interactions to ensure continuity of care.

AS

Math Enrichment Teacher

Armstrong Middle School

Aug 2015 - Present (9 years 11 months)

Taught math enrichment to 6th, 7th, and 8th grade students who struggled in mathematics. Developed engaging lessons and provided individualized support to improve student comprehension and performance.

Education

Degrees, certifications, and relevant coursework

GU

Grand Canyon University

Masters of Science in Mental Health Wellness, Mental Health Wellness

Grade: 3.6

As an aspiring mental health professional, I am dedicating my career to nurturing the emotional resiliency of clients struggling with loss and terminal illnesses. My studies focus on grief and bereavement, preparing me to support individuals through difficult emotional journeys.

SR

Southern University Baton Rouge

Bachelors in Psychology, Psychology

Grade: 3.2

Studied the fundamentals of psychology, gaining a comprehensive understanding of human behavior and mental processes. Developed strong analytical and research skills applicable to various professional settings.

RS

Rayne High School

Completed high school education, building foundational knowledge and skills across various subjects. Prepared for higher education and future career paths.

Tech stack

Software and tools used professionally

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Kolbi Senegal - Community Health Worker - United Health Care | Himalayas