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Klaudia Shano

@klaudiashano

Head of HR at Reportage Properties Group, leading Albania’s HR function and workforce planning.

At Reportage Properties Group, I lead the HR function for the Albania operation, aligning HR priorities with Group policies, business strategy, and local needs. I partner with senior leadership on workforce planning, organizational development, talent management, and succession planning.

At Infinity Investment, I progressed from Senior HR Generalist to Human Resources Manager, supporting recruitment, employee relations, payroll coordination, and compliance. I also tracked compliance training for 200+ employees and coordinated accommodation for 300+ foreign employees.

Experience

Work history, roles, and key accomplishments

Current

Head of Human Resources Department

Current

Reportage Properties Group

Oct 2025 - Present (1 year 1 month)

Lead the full HR function for the Albania operation, aligning HR priorities with Group policies and business strategy. Partner with senior leadership on workforce planning, talent management, and employee engagement.

HR Strategy Workforce Planning Talent Management Employee Engagement Succession Planning Recruitment Onboarding Performance Management Employee Relations Learning and Development Labor Law Compliance Payroll Compensation And Benefits HR Analytics

Human Resources Manager

Infinity Investment

Dec 2022 - Aug 2025 (2 years 8 months)

Managed recruitment, workforce planning, onboarding, offboarding, performance reviews, and employee development initiatives. Led employee relations cases, disciplinary procedures, and HR policy compliance.

Recruitment Workforce Planning Onboarding Offboarding Performance Reviews Employee Development Employee Relations Disciplinary Procedures Conflict Resolution HR policy compliance Payroll Benefits Administration HR KPIs Mentorship

Senior HR Generalist

Infinity Investment

Oct 2021 - Dec 2022 (1 year 2 months)

Supported end-to-end recruitment, onboarding, employee documentation, payroll administration, performance appraisals, and employee relations. Tracked compliance training for 200+ employees and conducted internal compliance audits.

Recruitment Onboarding Employee Documentation Payroll Administration Performance Reviews Employee Relations Compliance Training Compliance Audits HR Reporting

Project Manager – HR & Operations

Sorridi al

Oct 2019 - Sep 2021 (1 year 11 months)

Managed cross-functional teams and project resources, coordinating timelines, budgets, stakeholder communication, and operational risks. Coordinated staff training and supported weekly payroll.

Project Management Cross functional Leadership Budget Management Stakeholder Communication Risk Management Corporate Trainer Payroll performance reporting

Employee Relations Specialist

Al Farid Hospital

Apr 2018 - Oct 2019 (1 year 6 months)

Managed employee relations cases, grievances, and disciplinary processes; guided managers on workplace issues and consistent application of HR policies. Supported international employees through documentation, visa and work-permit coordination, travel, and accommodation.

Employee Relations Grievance Handling Disciplinary Procedures HR Policy Support For International Employees Visa Processing Coordination Permit Coordination Employee Engagement

Office Manager

Al Farid Hospital

May 2017 - Apr 2018 (11 months)

Managed daily office operations, scheduling, records, and administrative reporting. Coordinated administrative support and liaised with the Ministry of Health.

Office Management Scheduling Records Management Administrative Reporting Coordination Liaison