I'm managing Amazon Last Mile Delivery dispatch operations at New Fleet Solutions, monitoring live routes, driver performance, delivery exceptions, work-hour compliance, and fleet safety data through Cortex. I coordinate DSP vendors and operational teams on escalations, support cases, and rescue operations while using Excel reporting to identify recurring compliance and performance trends.
Previously at Shine Logistics LLC, I coordinated freight movements from booking through delivery, managed carrier relationships and shipment records, and reviewed BOLs, PODs, invoices, and documentation for accuracy. I bring a BCA background alongside hands-on transportation operations, process improvement, and cross-functional coordination experience.
