Open to opportunities

Kirsty Makin

@kirstymakin

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Administrative professional streamlining digital records and customer operations with accuracy.

United Kingdom

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What I'm looking for

I’m looking for a travel-industry role where I can help deliver smooth day-to-day operations in a customer-focused organisation, using my strengths in admin support, accurate record-keeping, and clear communication to keep things running efficiently.

I’m a highly organised, self-motivated administrative professional with strong experience managing digital systems, handling enquiries, and maintaining accurate records in fast-paced environments. I’m skilled in processing high volumes of information, logging requests, and coordinating effectively between stakeholders.

In my current role as an AI Social Media Annotator, I manage high-volume digital workflows and keep internal data accurate by resolving discrepancies and escalating system issues. Previously, as a Police Officer / Lead Instructor & Trainer, I produced clear, professional reports, handled enquiries as a key point of contact, and processed sensitive information in compliance with data protection regulations (GDPR), while also delivering training and guidance.

Experience

Work history, roles, and key accomplishments

Current

AI Social Media Annotator

Current

Invisible Agency

Mar 2026 - Present (3 months)

Managed high-volume digital workflows by reviewing, processing, and accurately logging data in internal systems. Resolved discrepancies, maintained data accuracy, and escalated system issues to support process improvements in a remote environment.

Data Annotation Data Quality Assurance Workflow Management Attention To Detail

Current

Police Officer & Lead Instructor

Current

Metropolitan Police

Mar 2016 - Present (10 years 3 months)

Maintained accurate records and produced clear, professional reports while acting as a key point of contact for enquiries under pressure. Coordinated operational activities and provided training and guidance while handling sensitive information in compliance with GDPR.

GDPR Compliance Operational Coordination Data Protection

Barista & Front of House

Caffe Latte

Jan 2015 - Jan 2016 (1 year)

Delivered customer-focused service by handling queries and resolving issues efficiently in a fast-paced front-of-house setting. Managed multiple tasks during busy periods and used menu knowledge to provide recommendations and upsell specialty items.

Customer Service Enquiry Resolution Multitasking Time Management Upselling Attention To Detail Fast Paced Menu Knowledge