Open to opportunities

Kiranjit Raju

@kiranjitraju

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Experienced IT professional specializing in SOC, NOC and Windows infrastructure.

United Kingdom

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What I'm looking for

I am seeking a security- or infrastructure-focused role where I can apply SOC/NOC expertise, advance in IT security, work within ITIL processes and contribute to incident response and platform tuning.

I am a security-cleared IT professional with over 20 years hands-on experience across 1st, 2nd and 3rd line support, SOC and NOC operations, and Windows/virtualisation administration. I hold multiple Microsoft certifications (MCSA, MCSE Exchange), CCNA and recent SIEM fundamentals training, and I have supported multinational investment, financial and government clients.

I currently work as an L1 SOC Analyst monitoring, triaging and responding to alerts across SOAR/SIEM platforms and have led major-incident escalations and NOC duties including Hyper-V/vSphere, Azure, Intune, Exchange and various monitoring tools. I am customer-focused, methodical, ITIL-aware and keen to progress deeper into IT security and network infrastructure roles.

Experience

Work history, roles, and key accomplishments

Current

L1 SOC Analyst

Current

Acora IT Managed Services

Jun 2023 - Present (3 years)

Monitor, triage and respond to SOC/NOC alerts for 20+ clients using SIEM/SOAR and EDR tools, lead out-of-hours escalations and produce MSR reports to close incidents within SLA.

SIEM SOAR SentinelOne Crowdstrike Incident Response PRTG Azure ServiceNow

Senior Shift Analyst

Daisy IT Corporate Services

Sep 2015 - Jun 2023 (7 years 9 months)

Provided 1st/2nd line 24/7 support for 5,000+ users across multiple contracts, monitored network alerts, administered Azure AD/Intune and led major incident escalations on ServiceNow.

Azure AD Intune Cisco Meraki Aruba LogicMonitor Citrix VMWare Office 365 ServiceNow

Senior Shift Analyst

Phoenix IT Group

Dec 2010 - Sep 2015 (4 years 9 months)

Delivered 2nd line support and AD/Exchange administration for security-cleared contracts and ~3,000 users, managing telephony and server alerts while performing user/account provisioning.

Active Directory Exchange VMWare Horizon Windows Server AD Provisioning Monitoring

2nd Line Endpoint Support

Santander Bank

Dec 2009 - Sep 2010 (9 months)

Provided 2nd line endpoint support for 10,000+ users across branches, performing remote rebuilds, profile repairs, VPN and Pointsec troubleshooting and AD account administration.

Dameware RDP Active Directory Pointsec Citrix Imaging

IMAC Administrator

Barclaycard

Oct 2008 - Apr 2009 (6 months)

Provided IMAC services for ~3,000 users including laptop reconfiguration, VPN and BES/BlackBerry setup, and remote software deployments and reporting.

IMAC R Active Directory VPN Deployment SafeBoot Software Packaging User Onboarding

3rd Line Server Support Engineer

EDS

Jan 2007 - Feb 2008 (1 year 1 month)

Supported 50–70 Wintel servers for GM UK in a Remote Server Management team, handling patching, backups (TSM) and server incident management across multiple sites.

Windows Server Remote Management Active Directory Patching Service Management

1st/2nd Line Migration Engineer

Primary Care Trust

Jun 2007 - Sep 2007 (3 months)

Led AD domain migration for ~2,000 users across 28 sites, performing profile migrations, AD administration and onsite support during a large NT-to-XP domain consolidation project.

User Profiles Desktop Support DNS DHCP

1st/2nd Line Helpdesk Analyst

BNP Paribas UK

Jan 2006 - May 2007 (1 year 4 months)

Delivered 1–2 line helpdesk support for ~6,000 users with ~80% FCR, administering Wintel and Citrix environments, Lotus Notes and Blackberry within an ITIL/Remedy framework.

Help Desk Support Citrix Lotus Notes Remedy Active Directory Blackberry ITIL SLA Management