James Percy

Drove continuous improvement in threat detection, incident response, and SOC processes. Developed and implemented the SOC strategy in alignment with the organisation's overall security goals.

Prioritised and handed out daily tasks, dealing with escalations from junior analysts to the end conclusion, contacting customers if required. Reviewed security tools from various venders and conducted threat intelligence research and threat hunting.

Worked as a Cyber Security Analyst on 12.5-hour shifts in Europe's first dedicated Nuclear SOC. Investigated, classified, validated, and triaged security alerts, performing root cause analysis of events and incidents using different software packages.

Supported multiple computers, servers, and software applications within a first-rate BAU team at a nuclear plant. Managed own workload and took on more responsibility when required, often as the sole engineer on new sites.

Responsible for own workload, liaising with other engineers to manage priority calls and SLAs. Primarily field-based, attending doctor surgeries and hospitals, with daily duties including repairing, upgrading, and servicing IT-related equipment.

Ran own IT support business, open to the public, involving setting up small networks, phone systems, repairing computers, printers, and NAS boxes. Managed stock, a help desk, and dealt with the public.

Built a Sophos anti-virus server and WSUS update server to support multiple sites. Worked with Active Directory 2003 to configure organizational units and set up appropriate group policies.

Supported multiple applications across various networks and locations. Duties included migrating departments and users from a Novell environment to a Windows 2003 Active Directory Outlook.

Performed Windows XP rollout duties including backing up user's data, noting Outlook settings, PSTs, PAB, rules, signatures, and installed print drivers. Installed new Windows XP operating system and configured user's new computer with saved settings.

Responsible for all hardware on site, including over 50 Compaq servers, 900 user PCs, and 100 printers. Monitored helpdesk software and fixed issues within agreed SLAs, heavily involved in the upgrade from Windows 3.1 to Windows NT.

Completed the HNC in Computer Installation Support Engineering. Also studied NC Electronic Engineering with Scottish Modules equivalent to GCSE C or above in Math's, Physics, Communication (English), Chemistry, AutoCAD, and History.

Completed SANS SEC 515 (ICS Active Defense and Incident Response) and SANS SEC504 (Hacker Tools, Techniques, Exploits, and Incident Handling).

Achieved ACT Accredited Compaq Technician status for Laptops, Servers, and Personal Computers in July 2000.