At SS&C Technologies, I owned PMA product documentation across Agile release cycles, covering release notes, hotfixes, feature guides, API references, and user manuals. I automated hotfix documentation with AI models, reducing preparation time from approximately one working day to two hours.
I also configured the in-house Spectra AI model with corporate style guides and review checklists, and led the migration of the F1 Help repository to MadCap Flare. Across my work at Gainsight, Honeywell, Saudi Telecom Company (STC), and earlier employers, I developed product and engineering documentation, including API references, technical reports, manuals, and training content.

