Kinga Serwinska

Run the governance cadence for an IT organisation of 700+ people across Kraków, Asia and the US, including operating standards, KPI/SLA framework, RAID-based tracking, and reporting for leadership. Govern vendors end to end, own IDAM and IT controls, and lead a team of up to 4.

Managed EMEA vendors in SAP and held risk and compliance responsibility within the Global Operations Department. Organised trainings for Travel Network employees.

Worked directly with the board, wrote governance documentation for document and work flow, and coordinated vendors, contract execution, and tenders.

Built the firm's operations, documentation standards, and procedures from scratch, led digitalisation, prepared audit documentation, and managed staffing.

Wrote the firm's first company-wide work procedures, managed IT coordination and compliance processes, led CRM implementation, and managed administration and vendors.

Handled vendor management, HR, payroll, and office operations in a manufacturing company, working directly with C-level executives and international clients.

Handled vendor management, HR, payroll, and office operations in a foundry, working directly with C-level executives and international clients.

Executive MBA dual programme with Central Connecticut State University School of Business. Thesis: 'The Impact of Culture on Innovation Processes'.

Executive MBA dual programme with Polsko-Amerykańska Szkoła Biznesu. Thesis: 'The Impact of Culture on Innovation Processes'.

BBA in Marketing & Market Communication. Thesis: 'The Role of Internal Marketing and Organizational Culture in Implementing Changes. Study Based on an IT Company.'

Manager Academy program, EU co-financed.

Certified Information Systems Security Professional (CISSP) certification.

AI Certificate from AIDEAS / Wrocław University of Technology.

Operational Risk Management certification.

Cyber Security Governance certification.